We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry.

Worried about a late delivery? Please read the following.

• • For current delivery times and any service updates that might affect your parcel, login to view your order and view service updates.
• • To get the latest info on your delivery, we recommend using the eFleetTrack app or view your SMS link from AusPOST for Tracking details.
• • For parcels in transit, please don’t contact us for an update if it hasn’t reached the expected delivery date yet. This date is calculated using all the info we have, including any delays in our network. Keep your Tracking info from eFleetTrack SMS message with AusPost Tracking code.
• • If you’ve already lodged an enquiry, please wait to hear from us. We’ll need some time to review but will update you as soon as we know more.
• • If you order has been created from eFleetPass then you can receive updates from within eFleetPass Ticket system.